Connect Security, Operations & Guest Services Across Your Property
Casino and gaming operations never stop, and neither can communications between the teams responsible for security, guest service and facility operations. Wireless Voice & Data designs and supports communications solutions that help casino personnel communicate instantly across gaming floors, hotels, restaurants, entertainment venues, parking areas and back-of-house operations.
From professional two-way radios and in-building coverage to dispatch and wide-area Push-to-Talk, we help casinos and gaming properties throughout Northern California build communications systems around their people, facilities and 24/7 operations.
Keep Your Entire Casino Operation Connected
Instant Communications Across the Property
Casino employees can be spread across large, complex properties with thousands of guests and multiple operations running simultaneously.
Two-way radio and push-to-talk communications provide an immediate way to reach individuals, departments or entire teams without relying on phone calls or text messages.
Wireless Voice & Data can help connect:
- Security personnel
- Gaming operations
- Guest services
- Facilities and engineering
- Maintenance
- Hotel operations
- Housekeeping
- Food and beverage
- Entertainment and event staff
- Parking and valet
- Transportation
- Management
- Back-of-house operations
The right system keeps departments connected while allowing each team to manage its own day-to-day communications.
Communications for 24/7 Casino Operations
Keep Information Moving Around the Clock
Casinos operate differently from most hospitality properties. Multiple departments, large numbers of employees and continuous operations create communications requirements that demand reliability and flexibility.
Security
Connect officers, supervisors and authorized personnel throughout gaming areas, entrances, parking facilities and the surrounding property.
Gaming Operations
Provide designated personnel with immediate communications for operational coordination and assistance.
Facilities & Engineering
Dispatch technicians quickly when electrical, HVAC, plumbing, elevator or other facility issues require attention.
Guest Services
Reach the appropriate department quickly when a guest needs assistance.
Hotel & Housekeeping
Coordinate rooms, maintenance requests and guest-service needs between hotel departments.
Food, Beverage & Entertainment
Keep restaurants, bars, event venues and support teams connected during high-volume operations.
Parking & Valet
Connect employees working outside the main facility with security, guest services and management.
Discreet Communications on the Gaming Floor
Stay Connected Without Disrupting the Guest Experience
Casino personnel need communications that are effective without becoming a distraction to guests.
Wireless Voice & Data can help pair professional radios with discreet earpieces, surveillance-style accessories, speaker microphones and other audio options based on the user's role and environment.
Security and guest-facing personnel may require discreet communications, while facilities, maintenance and exterior teams may benefit from different radios and accessories designed for more demanding working conditions.
The goal is to give each employee the right communications tools for the job.
Separate Communications for Different Departments
The Right Conversations with the Right Teams
A large casino doesn't need every employee hearing every conversation.
Depending on the radio system, channels or talk groups can be configured around departments and responsibilities. Security, facilities, hotel operations, food and beverage and other teams can manage their own communications while designated users maintain access to shared groups for property-wide coordination.
Wireless Voice & Data can help determine how users and communications groups should be organized based on the way your property operates.
Coverage Across Large & Complex Properties
From the Gaming Floor to the Parking Garage
Casino resorts can be particularly challenging RF environments.
Large gaming floors, concrete and steel construction, elevators, hotel towers, kitchens, entertainment spaces, basements, parking structures and outdoor areas can all affect radio coverage.
Wireless Voice & Data can evaluate where employees need to communicate and design a system using the appropriate combination of radios, repeaters, antennas and communications infrastructure.
For properties with challenging in-building coverage or public safety radio requirements, we also provide RF testing and Public Safety DAS, BDA and ERRCS solutions.
Communications Technology for Casinos & Gaming
Choose the Right Platform for Your Property
Casino communications requirements can range from dedicated on-property radio systems to communications connecting multiple buildings, hotels, entertainment venues and off-site personnel.
Wireless Voice & Data can evaluate your users, facilities, existing equipment and coverage requirements and recommend the technology—or combination of technologies—that best fits your operation.
KENWOOD Two-Way Radio Solutions
Professional Communications for Casino Operations
KENWOOD professional two-way radios provide dedicated push-to-talk communications for security, gaming operations, facilities, hotel staff and other casino personnel.
Solutions range from portable radio systems to scalable digital KENWOOD NEXEDGE systems with repeater and multi-site capabilities.
Depending on the equipment and system selected, KENWOOD solutions can support individual and group communications, multiple channels or talk groups and scalable system configurations for larger properties.
KENWOOD can be a strong choice for casinos that need dedicated communications throughout the property without relying on public cellular networks.
Icom Communications Solutions
Radio, WLAN/IP & Wide-Area Options
Icom provides multiple approaches to communications across casino and resort properties.
Professional portable radios can provide dedicated communications, while Icom IP/WLAN solutions can use compatible wireless network infrastructure to provide push-to-talk communications throughout Wi-Fi-covered areas.
Icom also offers LTE communications options for personnel who need to communicate beyond the property.
Wireless Voice & Data can help determine whether traditional radio, WLAN/IP, LTE or a combination of technologies makes sense for your operation.
Motorola Communications Solutions
Communications for Security & Property Operations
Motorola communications technology can support the coordination required between security, facilities, hospitality and other casino personnel.
For gaming organizations already using Motorola equipment, Wireless Voice & Data can help evaluate supported products, accessories and communications requirements as part of the overall system.
Talk with our team about your existing Motorola equipment and what you're trying to accomplish.
HearClear Push-to-Talk
Extend Communications Beyond the Property
Some casino operations extend well beyond the gaming floor.
HearClear Push-to-Talk over cellular can connect managers, transportation personnel, mobile security, maintenance teams and employees working across multiple properties or geographic areas without requiring a traditional radio network to cover the entire territory.
Supported capabilities can include group and private calling, GPS location and tracking, computer-aided dispatch and smartphone connectivity.
HearClear can be particularly useful when organizations need instant communications between the casino and mobile or off-site personnel.
Communications for the Entire Casino Property
One Solution Across Multiple Operations
Wireless Voice & Data can design communications solutions for:
- Casinos and gaming floors
- Casino resorts
- Hotels
- Restaurants and bars
- Entertainment venues
- Conference and event facilities
- Parking structures
- Valet operations
- Security operations
- Administrative facilities
- Multi-building properties
- Multi-property gaming organizations
Rather than treating each area as a separate communications problem, we can evaluate how personnel work across the entire property and design a coordinated solution.
More Than Two-Way Radios
Complete Communications Support
Wireless Voice & Data can support your communications system throughout its lifecycle with:
- Communications system design
- RF coverage evaluation
- FCC licensing
- Equipment programming
- Professional installation
- Repeaters and antenna systems
- In-building DAS/BDA solutions
- Systems integration
- Preventive maintenance
- Two-way radio service and repair
- System upgrades and expansion
With more than 30 years serving the San Francisco Bay Area and Northern California, Wireless Voice & Data provides local technical expertise from initial system design through ongoing support.
Casino & Gaming Communications FAQs
What are the best two-way radios for casinos?
The right radios depend on the size and construction of the property, number of users, departments, background noise and coverage requirements. Security and guest-facing personnel may also require different radios and accessories than facilities, maintenance or exterior teams.
Which casino departments commonly use two-way radios?
Radios can connect security, gaming operations, guest services, facilities, engineering, maintenance, hotel operations, housekeeping, food and beverage, events, parking, valet and management personnel.
Can casino departments have separate radio channels?
Yes. Depending on the system and licensing, channels or talk groups can be configured for different departments while allowing designated personnel to communicate across departments when coordination is required.
Can casino employees use discreet earpieces?
Yes. Compatible earpieces and other audio accessories can provide discreet communications for security and guest-facing personnel. Wireless Voice & Data can help match accessories to specific radios, users and working environments.
How do you provide radio coverage throughout a large casino resort?
Large properties may require repeaters, antennas or other communications infrastructure to provide the required coverage. Wireless Voice & Data can evaluate the property and design a solution around gaming areas, hotel towers, parking facilities, back-of-house areas and other locations where personnel work.
Can we connect a casino, hotel and entertainment venue on the same system?
Yes. Depending on the property and requirements, a communications system can be designed to connect personnel across multiple buildings and operating areas while providing separate channels or talk groups for different departments.
Can casinos use Wi-Fi for push-to-talk communications?
Icom offers IP/WLAN communications solutions that can operate over compatible wireless network infrastructure. Wireless Voice & Data can evaluate network coverage and operational requirements to determine whether WLAN-based communications are appropriate.
Can we communicate with employees working away from the casino?
Yes. Wide-area radio, IP-connected communications and cellular Push-to-Talk solutions such as HearClear can provide options for communicating with personnel working beyond the immediate property.
Build a Better Communications System for Your Casino
Whether you're improving coverage, replacing aging radios, connecting more departments or planning communications for an entire casino resort, Wireless Voice & Data can help develop a solution around your property and operations.