Connect Your Team. Deliver a Better Guest Experience.
Great hospitality depends on employees working together behind the scenes. Wireless Voice & Data designs and supports communications solutions that help hospitality teams respond faster, coordinate operations and deliver the level of service guests expect.
From professional two-way radios and in-building coverage to dispatch and wide-area Push-to-Talk, we help hospitality organizations throughout the San Francisco Bay Area and Northern California connect employees across facilities, departments and properties.
Keep Your Entire Hospitality Team Connected
Instant Communication Across Your Operation
Hospitality employees are constantly moving between guest areas, kitchens, event spaces, offices, parking areas and back-of-house operations. When a guest needs assistance or an operational issue arises, employees need a fast way to reach the right person.
Two-way radio and push-to-talk communications provide instant voice communications between individuals, departments or entire teams without relying on phone calls or text messages.
Wireless Voice & Data can help connect:
- Guest services
- Management
- Security
- Facilities and engineering
- Maintenance
- Housekeeping
- Food and beverage
- Event personnel
- Parking and valet
- Grounds personnel
- Transportation
- Back-of-house operations
Whether you operate a single location or multiple properties, we'll help determine the right communications technology for your operation.
Better Communication. Better Guest Service.
Respond Faster Without Disrupting the Guest Experience
Guests may never see the communications system behind your operation, but they experience the results.
Guest Services
Quickly reach the appropriate department when a guest has a request or needs assistance.
Facilities & Maintenance
Dispatch personnel immediately when equipment, HVAC, plumbing or other facility issues require attention.
Housekeeping
Coordinate room, facility and guest-service requests with supervisors and other departments.
Food & Beverage
Keep managers, service areas, kitchens and support personnel connected during busy operations.
Security
Give security personnel immediate communications for routine patrols, incidents and coordination with management.
Events
Connect event managers, operations, security, food service and facilities personnel across meeting and entertainment spaces.
Discreet Communications for Guest-Facing Teams
Stay Connected Without Getting in the Way
Hospitality communications need to work effectively without disrupting the guest environment.
Wireless Voice & Data can help select radios and accessories appropriate for different employee roles. Compact radios, discreet earpieces and other audio accessories can allow personnel to communicate while maintaining a professional guest-facing appearance.
Meanwhile, employees working in kitchens, maintenance areas, event spaces or noisy environments may require different equipment and accessories.
Instead of giving everyone the same radio, we can help match communications equipment to the way each team works.
Coverage Throughout Your Property
From Front-of-House to Back-of-House
A communications system needs to reach employees wherever they work.
Large facilities, concrete walls, kitchens, elevators, basements, parking structures, outdoor areas and separate buildings can all affect radio coverage.
Wireless Voice & Data can evaluate your property and design a system using the appropriate combination of radios, repeaters, antennas and communications infrastructure.
For facilities with challenging coverage or public safety radio requirements, we also provide RF testing and in-building DAS, BDA and ERRCS solutions.
Communications Technology for Hospitality
Choose the Right Platform for Your Operation
Hospitality operations range from individual restaurants and clubs to large resorts, entertainment venues and multi-property organizations.
Wireless Voice & Data can evaluate your users, facilities, existing infrastructure and coverage requirements and recommend the technology—or combination of technologies—that best fits your operation.
KENWOOD Two-Way Radio Solutions
Professional Communications for Hospitality Teams
KENWOOD professional two-way radios provide dedicated push-to-talk communications for guest services, facilities, security, housekeeping, food and beverage and other hospitality personnel.
Solutions range from straightforward portable radio systems to digital KENWOOD NEXEDGE systems with repeater and multi-site capabilities.
Depending on the equipment and system selected, KENWOOD solutions can support individual and group communications, multiple channels or talk groups and scalable system configurations.
KENWOOD can be a strong choice for hospitality organizations that need dedicated communications throughout a property without depending on public cellular networks.
Icom Communications Solutions
Radio, WLAN/IP & Wide-Area Options
Icom provides several approaches to hospitality communications.
Professional portable radios can provide dedicated communications throughout a property, while Icom IP/WLAN solutions can use compatible wireless network infrastructure to provide push-to-talk communications across Wi-Fi-covered areas.
Icom also offers LTE communications options for personnel who need to communicate across larger geographic areas or multiple locations.
Wireless Voice & Data can help determine whether traditional radio, WLAN/IP, LTE or a combination of technologies makes sense for your operation.
Motorola Communications Solutions
Communications for Guest Service & Operations
Motorola communications technology can support the fast coordination required by guest services, facilities, maintenance, security and other hospitality personnel.
For organizations already using Motorola equipment, Wireless Voice & Data can help evaluate supported products, accessories and communications requirements as part of the overall system.
Talk with our team about your existing Motorola equipment and what you're trying to accomplish.
HearClear Push-to-Talk
Connect Multiple Properties & Mobile Teams
Hospitality operations don't always end at the property line.
HearClear Push-to-Talk over cellular can connect managers, transportation personnel, mobile employees and teams working across multiple properties without requiring a traditional radio network to cover the entire geographic area.
Supported capabilities can include group and private calling, GPS location and tracking, computer-aided dispatch and smartphone connectivity.
HearClear can be particularly useful for organizations that need instant communications between employees working at different locations.
Hospitality Communications for Every Environment
Solutions Built Around Your Operation
Wireless Voice & Data can design communications solutions for:
- Restaurants
- Resorts
- Country clubs
- Golf courses
- Conference and event centers
- Entertainment venues
- Recreation facilities
- Catering operations
- Clubs and private venues
- Multi-property hospitality organizations
Each environment presents different requirements for users, coverage, equipment and communications infrastructure. We'll help design the system around how your people actually work.
More Than Two-Way Radios
Complete Communications Support
Wireless Voice & Data can support your hospitality communications throughout the system lifecycle with:
- Communications system design
- RF coverage evaluation
- FCC licensing
- Equipment programming
- Professional installation
- Repeaters and antenna systems
- In-building DAS/BDA solutions
- Systems integration
- Preventive maintenance
- Two-way radio service and repair
- System upgrades and expansion
With more than 30 years serving the San Francisco Bay Area and Northern California, Wireless Voice & Data provides local technical expertise from initial system design through ongoing support.
Hospitality Communications FAQs
What are the best two-way radios for hospitality?
The right radios depend on the size of the property, number of users, operating environment and coverage requirements. Guest-facing personnel may benefit from compact radios and discreet accessories, while maintenance, security and outdoor personnel may require different equipment.
Which hospitality departments commonly use two-way radios?
Radios can connect guest services, management, security, facilities, maintenance, housekeeping, food and beverage, event personnel, parking, valet and other operational teams.
Can different departments have separate radio channels?
Yes. Depending on the radio system and licensing, channels or talk groups can be configured for different departments while allowing teams to communicate together when coordination is required.
How can we improve radio coverage throughout a large property?
Repeaters, antennas and other communications infrastructure can help extend coverage when portable radios alone are not sufficient. Wireless Voice & Data can evaluate the property and recommend an appropriate coverage solution.
Can employees use earpieces so guests don't hear radio traffic?
Yes. Compatible earpieces and other audio accessories can provide more discreet communications for guest-facing personnel. Wireless Voice & Data can help select accessories appropriate for different employee roles.
Can we connect employees at multiple locations?
Yes. Depending on the locations and requirements, options can include multi-site radio systems, IP-connected communications and cellular Push-to-Talk solutions such as HearClear.
Can we use our Wi-Fi network for push-to-talk communications?
Icom offers IP/WLAN communications solutions that can operate over compatible wireless network infrastructure. Wireless Voice & Data can evaluate network coverage and operational requirements to determine whether WLAN-based communications are appropriate.
Do hospitality two-way radios require an FCC license?
Many professional two-way radio systems operate on frequencies that require FCC authorization. Requirements depend on the frequencies, equipment and system configuration. Wireless Voice & Data provides FCC licensing assistance and can help determine the appropriate requirements.
Build a Better Communications System for Your Hospitality Operation
Whether you're equipping a restaurant, improving coverage across a large resort or connecting employees at multiple properties, Wireless Voice & Data can help develop a communications solution around your people, facilities and guest-service requirements.